Shop FAQ

**Pre-orders do take some time, so if you have an expectation on arrival time - Please don't pre-order and wait until we have in stock items.**

 

Shipping times:

First Class | 5 - 12 business days

International First Class: This option is unavailable BUT I do intend to offer soon. If anyone does order I will cancel/ refund asap.

I placed a pre-order, what now?

Products that have the label "preorder" are not in stock and have not been made yet. Pre-orders will have a closing date, once closed they will be placed into processing and production. These actions roughly take around 4-6 weeks then once in hand we will ship out shortly after. 

I ordered an in stock item, how long does it take to ship?

We ship out orders on Fridays due to our busy work schedule.

I ordered an in stock item AND a preordered item, which gets shipped first?

If items purchased are in stock and preordered items are not.... We will have to wait until all the preordered items are complete before we ship out. If you would like your in stock item first please purchase them separately 

When will my order ship?

After we have received our product & have created them, we will start shipping order the following Friday. Within in the states it usually takes around 3-5 business days. OVERSEAS orders are welcome and should submit regularly but if there is an issue please contact as asap :) 

Where do you ship from?

We ship from Murfreesboro, TN

How do I wash my apparel?

To ensure the longevity of the shirts we recommend you wash on a delicate cycle on cold and hang dry. Do not dry your clothes with the dryer as this may cause premature fading and cracking. If you do turn inside out and set to low.

I want to change my order or request a refund.

ALL SALES ARE FINAL and NON-REFUNDABLE. If you received a defective product, please send us an email and we will handle it from there. But unfortunately due to the limited nature of our products, we are unable to make changes or refunds.

 I have more questions… how do I contact you?

Please send us an email at freshrolldesigns@gmail.com we will get back you at our earliest convenience :)